SIGNALWIRE SUPPORT PLANS
Premium support for your mission-critical apps.
Premium support for your mission-critical apps.
Premium support for your mission-critical apps.
Three tiers for three phases of your business growth. Starting at $0/month.
SignalWire Support Plans
SignalWire Support Plans
Start with Basic Support as you lay the foundations, upgrade to Premium Support when shifting to production, and secure your mission-critical applications with our comprehensive Enterprise Support. With guaranteed lightning-fast SLAs and expert support available 24/7, our paid plans ensure your project’s success at every stage.
Start with Basic Support as you lay the foundations, upgrade to Premium Support when shifting to production, and secure your mission-critical applications with our comprehensive Enterprise Support. With guaranteed lightning-fast SLAs and expert support available 24/7, our paid plans ensure your project’s success at every stage.
Feature
Basic
Premium
Enterprise
Summary
Email & Community Support
SLAs & Customer Success Rep
Lightning Fast SLAs, Named Technical Manager, Phone, Slack Channel, and Monthly Reviews
Summary
Email & Community Support
SLAs & Customer Success Rep
Lightning Fast SLAs, Named Technical Manager, Phone, Slack Channel, and Monthly Reviews
Price
Free
5% of monthly usage or minimum of $1,200/month
8% of monthly usage or minimum of $5,000/month
Price
Free
5% of monthly usage or minimum of $1,200/month
8% of monthly usage or minimum of $5,000/month
Priority 1 Response Time
—
2 hours
15 minutes
Priority 1 Response Time
—
2 hours
15 minutes
Priority 2 Response Time
—
4 hours
30 minutes
Priority 2 Response Time
—
4 hours
30 minutes
Priority 3 Response Time
—
8 hours
4 hours
Priority 3 Response Time
—
8 hours
4 hours
Named Technical Manager
—
Access to the Customer Support Team
Included
Named Technical Manager
—
Access to the Customer Support Team
Included
Dedicated Escalation Hotline
—
—
Included
Dedicated Escalation Hotline
—
—
Included
Dedicated Slack Channel
—
—
Included
Dedicated Slack Channel
—
—
Included
Quarterly Account Review
—
—
Included
Quarterly Account Review
—
—
Included
P1 — Critical
A critical issue causing a complete SignalWire service outage, severely impacting your business with no workaround or fix available. Excludes issues in development or staging environments.
P1 — Critical
A critical issue causing a complete SignalWire service outage, severely impacting your business with no workaround or fix available. Excludes issues in development or staging environments.
P2 — Major
Significant but not total disruption impacting key business functions. Major features you use are impaired, but the system remains operational. Excludes development or staging environments.
P2 — Major
Significant but not total disruption impacting key business functions. Major features you use are impaired, but the system remains operational. Excludes development or staging environments.
P3 — Minor
Minor malfunctions leading to limited functionality and minor business impact. Non-critical features affected. Applies to production, development, and staging environments.
P3 — Minor
Minor malfunctions leading to limited functionality and minor business impact. Non-critical features affected. Applies to production, development, and staging environments.
The Communications Stack for What's Next
APIs built for speed. Infrastructure built for scale. AI built in from day one.
The Communications Stack for What's Next
APIs built for speed. Infrastructure built for scale. AI built in from day one.
The Communications Stack for What's Next
APIs built for speed. Infrastructure built for scale. AI built in from day one.
The Communications Stack for What's Next
APIs built for speed. Infrastructure built for scale. AI built in from day one.