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UCaaS
— UCaaS
Unified communications, built your way
SignalWire gives you programmable unified communications: voice, video, messaging, and AI on one platform, so your UCaaS is something you program, not a rigid prebuilt suite.
The hard part
One platform for every communication channel
Voice, video, messaging, and AI, addressable, programmable, and unified under one system instead of five vendors.
Traditional UCaaS locks you into a fixed feature set and someone else's roadmap. On SignalWire, every phone number, SIP endpoint, video room, and AI agent has its own address you can reach and program directly. So your UCaaS does what your business needs, not what the vendor shipped.
How it works
One system, everything programmable by address
On SignalWire, every phone number, SIP endpoint, video room, subscriber, and AI agent has its own address you can reach and program directly. Connect them with declarative call control and REST or real-time APIs to build the voice, video, and messaging flows you need, then scale from 10 users to 10,000 without re-architecting.
Build it
Stand up a programmable SIP endpoint in minutes
Dial two SIP endpoints in sequence with a timeout and fallback, all in a few lines of declarative markup.
The platform behind it
The SignalWire products behind Unified Communications as a Service (UCaaS)
Four building blocks combine into a full UCaaS stack: voice, video, messaging, and the addressable resources that tie them together.
The hard parts
The hard parts and how SignalWire handles them.
In production
Built by teams that unify communications at scale.
FAQ
Frequently asked questions
What to know before building your own UCaaS product, from compliance to CRM integration.
What is Unified Communications as a Service (UCaaS)?
UCaaS is a cloud-based model that delivers voice, video, messaging, and collaboration tools from a single provider, so businesses do not need to manage on-premise PBX hardware.
Can I use SignalWire to build my own UCaaS product?
Yes. Software companies, carriers, and managed service providers use SignalWire's APIs to build and resell their own UCaaS offering under their own brand.
Is UCaaS built on SignalWire secure and compliant enough for regulated industries?
Yes. SignalWire is SOC 2 Type II certified and aligns with GDPR, CCPA, and PCI. TLS and SRTP encryption are on by default at no extra cost. For healthcare, HIPAA-compliant infrastructure with signed BAAs covers voice, messaging, fax, video, and AI workflows under one agreement.
Can I port our existing business phone numbers over to a SignalWire-based UCaaS setup?
Yes, existing local, toll-free, and short code numbers can be ported in, so switching platforms doesn't mean reissuing numbers to every employee or customer. Porting timelines follow standard carrier processes, typically longer for toll-free and short codes than local numbers.
Does a UCaaS build on SignalWire integrate with the CRM or helpdesk tools we already use?
Yes. The SignalWire platform can sync call data, automate lead routing, and trigger workflows in tools like Salesforce, HubSpot, and Zendesk, so call and message activity shows up where your team already works instead of living in a separate UCaaS dashboard.
